Supporter Care Representative Application

Greenpeace is the leading independent environmental organization that utilizes bold action, cutting-edge research and creative communications to protect the Earth. We expose global environmental problems and promote the solutions that are essential to a green and peaceful future. We investigate, document and expose environmental destruction in a peaceful manner and promote open, informed debate about society's environmental choices. To ensure our independence we do not accept donations from corporations or governments. To learn more about us, please visit our website at www.greenpeace.org

Diverse perspectives and experiences enhance the way Greenpeace selects and approaches issues, as well as the creativity and effectiveness of our campaigns. Greenpeace therefore strongly encourages applications from women, people of color, and other diverse communities.  

SUMMARY DESCRIPTION:

The Supporter Care Representative fields calls, email, letters, live chats, and any other inquiries from donors and the public.  The representatitve is also responsible for serving as a liason with the campaign, communications, and development department to ensure appropriate messaging, and that quality data is collected and input into the membership database. In addition, the representative will monitor public interest and response to Greenpeace and its campaigns and report back to the wider staff as appropriate.

The position is currently located in Washington, DC.  Special considerations could be made in unique circumstances.

RESPONSIBILITIES:

1. Respond to donors' correspondence and inquiries regarding their membership, gift activity, status, and concerns.
A. Use database to research, assess and solve donor problems and concerns.
B. Update donor records to reflect requested changes.
C. Solicit further support for the organization (renewals, upgrades, etc.)

2. Respond to questions and concerns regarding  Greenpeace campaign activities and the organization. 

3. Sort, organize and respond appropriately to incoming correspondence (mail & e-mail) for Supporter Care Department.

4. Create and utilize opportunities to recruit new members via phone, e-mail and regular mail.

5. Track inquiries by subject matter, number and frequency. 

5. Ensure quality and accuracy of all data entered in the membership database.

6. Liaise with other departments regarding content of calls and administrative systems as appropriate.

7. Make outbound calls to supporters and donors to provide good stewardship and to raise funds for the organization.

8. Perform other job related duties as requested or assigned by the Supporter Care Manager.


QUALIFICATIONS:


Skills:

• Excellent written and oral communications skills.

• Word processing and database skills necessary

• Proven interpersonal skills

• Strong organizational skills and attention to detail

• Excellent sales and customer services skills

EXPERIENCE/ACCOMPLISHMENTS:


• Ability to develop written correspondence in response to specific requests as well as to use good judgement in dealing with a wide variety of inquiries.

• Proven ability to recap information on complex issue into a simple format that can be understood by the general public.

• Proven experience in working with/responding to general public in a customer relations setting.

• Understanding of and experience with database systems.

• Knowledge of environmental issues or willingness to learn about issues relevant to the job.

COMPENSATION/BENEFITS

•  Salary 33K

•  Health and Dental Insurance

•  Paid Vacation and Sick leave

•  6% 401K Employer match

•  Public Transportation Allowances

•  Discounts with Patagonia, Zip Car, Dell, AT&T, and more

 Location: Washington, DC

Application deadline is February 20, 2013

*Name:
*Email Address:
*Phone Number:
*Briefly describe how you would tell your parents that you work for Greenpeace.
*Check all of the following which you have past experience.
Telefundraising
Customer service
Fundraising/Sales
Data entry
*Describe your experience with all of the items you selected in the question above.
*Please check any of the languages below that you could use to order a pizza.
Spanish
French
German
Chinese
Japanese
Russian
None of the Above
*Please check any of the languages below that you could use to explain the plot of your favorite movie.
Spanish
French
German
Chinese
Japanese
Russian
None of the Above
*Are you interested in a part time or full time position?
*Where did you hear about the position?
If other, briefly explain.
*Upload your resume
*Upload your cover letter

Pretend that you are creating an account for the below individual.  Please demonstrate your data entry abilities by correcting any formatting or spelling errors in the below information by entering it into the following fields.

Captin Trevor Planet
55 Planeteer Lane, ##1A
Gaia, Co 80263
(951) 555- 1234
cpt.t.planet@greenpeac.org                            

 

                     
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